Contact Brand Refill Co.
Questions about credits, Auto Refill items, or the Starter Kit? We’re here to help — fast, friendly, and on-brand.
ResponseUsually within 1 business day
CoverageNationwide U.S. shipping
Quick answers
How does the $1 first month work?
Your first billing cycle is just $1 on any Refill Plan. You get the plan’s full credits immediately. Standard pricing begins in month two. Cancel anytime before renewal to avoid future charges.
Do I get all my credits during the $1 month?
Yes. Your plan’s full monthly credits appear in your account right away. Unused credits roll over for one quarter. Extra credits are available anytime for $30 each.
Do I have to start a plan to order?
No—one-time purchases are available. Refill Plans provide predictable monthly credits (with quarterly rollover) and the best value.
Which products support Auto Refill?
Items in the Refill Essentials collection support Auto Refill. Choose your cadence at checkout; you can pause or change it anytime.
Where do I upload my brand?
Create an account and add your logo, colors, and fonts in your profile. We’ll apply your brand automatically to every order.
What if I don’t have a brand yet?
Add the optional $500 Business Starter Kit. It includes a custom logo, brand colors/fonts, and Hub setup so you’re ready to refill.
How fast do orders ship?
Most orders ship in about 7 business days, depending on product and destination. Rush options are available on select items.
Can I cancel or change my plan?
Yes. You can cancel anytime before your next renewal, or change plans mid-cycle. Credits already issued remain in your account until their rollover window ends.
How are credits applied at checkout?
Eligible items show a credit price. Your credits are deducted first; any remaining balance (or add-ons) are paid normally.
Do you accept tax-exempt orders?
Yes. Submit your exemption documentation to support@brandrefillco.com before ordering and we’ll enable tax-exempt checkout on your account.
Your business, refilled.
Keep every essential on-brand and on hand — cards, stickers, mugs, and totes — without juggling vendors.
Start for $1 → Get full Hub access + 3 credits for 30 days.